Virtual Care

Virtual Care

Virtual Care

Virtual Care

Telemedicine care is now covered by health plans and Medicare/Medicaid for medical eye care

Beginning immediately, we are temporarily expanding our virtual care options. Here is our updated list of telemedicine care options.

  • Existing patients can request care through out Patient Portal with message, telephone, and video response options available depending on the problem.

  • New patients can request an online appointment by selecting the eVisit appointment options when scheduling online.

Virtual Care Services

  • Pink eye

  • Itchy eyes - allergies

  • Dry eye

  • Stye & eyelid infections

  • Coordinating care and refills with other specialists

  • Scratchy/gritty eyes

  • Watery eyes

  • Burning eyes

  • Consultation/advice

  • Rx refills

Guidelines for Requesting Virtual Care​​​​​​​​​​​​​​

  • Your username and temporary password were originally sent by email from

  • If you have forgotten your username or password there are links to retrieve them or you can call our front desk at (972) 985-1412 for help.

  • The Patient Portal is not designed for mobile browsers, so a desktop or laptop internet browser is required.

  • Google Chrome is the recommended browser. Whether you use Chrome or another browser, please make sure pop-ups are enabled.

  • Once logged in you can use the Message Center to upload photos or other files and request your telehealth appointment.

  • Please include your pharmacy's name, address, and phone number in your secure message.

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